The bottom seat appeared thicker than I remember when I ordered it which is good because I was expecting it to be very uncomfortable. THE ISSUE I have with the chair is that you feel as though you’re leaning forward, almost like you’re gonna slip out so it’s not comfortable in that sense. What I had to do was get a bottom seat cushion (it’s generic) and have it positioned more towards the edge of the front of the seat so the top of your butt kind of sits on the original seat and the rest of you is positioned on the cushion so you can change the angle of your seat. Again, apparently this is a design flaw(?) but it’s been the only way to make it feel as though I’m not going to slide forward. Also, IMO, the chair seat needs to be a couple of inches longer. I’m only 5’6″ but I feel like about 2 inches under the back of my legs (where it bends behind the knee) is not supported. Maybe I’m just use to a longer/bigger seat. Who knows. Again, my cushion helps but another design flaw IMO. I weigh about 145, size 8 in women so you can get a feel for my size and the seat seems a tad big short for me, as in the seat cushion. I’m not complaining but a larger person or someone with longer legs may or may find this restricting. Also, with my height, my head fits perfectly on the headrest. For someone much taller or someone with a longer torso, will you even be able to use the headrest or will your head go past it?

I like the flip up arms and they seem to work well. I like sitting very close to the desk so a lot of times, arm chairs get in the way of doing that. This chair allows you the flexibility of being close to the desk without the arms getting in the way. Also, the lumbar support is pretty decent. I like the headrest and found that it actually comes in handy WHEN I pull it up in a higher position. I’m curious to see how well it stays in position over time as it goes back down fairly easy with a little push from the back of your head.
The chair goes up and down fine and also I love the rocking feature. I work from home and like to rock from time to time. The handle worked fine for me, switching back from rocking to locking position. I think I read someone say that the chair rolled too easily. I didn’t have this problem. I am working on a hardwood floor and it doesn’t roll easily IMO (as in there’s no issues. It rolls when I want it to roll but stays put when I’m working).

Fairly nice looking chair for a decent price. There are some other competitors and sure, they look nice for the same price or even cheaper BUT the arms are movable on this one which is a big plus for me. All in all, a good quality buy. But I will be getting a nicer, additional seat cushion soon to make this chair even better. I’ll update with a pic soon so people don’t assume this review is for the chairs that don’t have the headrest.